Frequently Asked Questions
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FAQ
PRODUCTS & TARRIFS

Exnet Broadband pvt Ltd is a self-owned and operated Internet Service Provider that delivers high-speed, reliable and exciting Internet services at very competitive prices to best suit the short/long term needs of People.

Exnet Broadband pvt Ltd is a highly rated company for its quality of service, technical support and speed. We take pride to be a respected Internet Service Provider (ISP) of Delhi.

Exnet Broadband pvt Ltd offers high speed Internet services to residential, corporate and SME customers in Delhi. For corporate and SME customers we offer dedicated leased line to allow them to upload & download huge amounts of data easily with high speed internet. We deliver self-owned installation services with all devices to make installation easy for our customers.

We promise to provide best internet services and superior customer experience.

At Exnet Broadband pvt Ltd We Promise To:
  • Deliver high speed Internet at a competitive price
  • Provide a high level of installation services to deliver best customer satisfaction.
  • Operate with honesty to achieve a superior customer experience via clear, simple and streamlined network
  • Offer Services by highly skilled and engaged people whose actions and attitudes are the basis of our enduring success
  • Ensure consistency, simplicity and scalability in our service delivery to maximize customer growth and retention opportunities.

We provide wired and wireless internet services for home and commercial purposes

A fast and reliable Wi-Fi can drive more customers through your door when you have the global reach.
  • 24-hour technical support
  • No hidden charges or fees
  • Reliable, fast and affordable high-speed home Internet service
  • Local professional service and support
  • Easy to choose the package that best suits your needs
We provide connections through:
  • Optical Fiber Cable
  • Leased Line
  • Broadband
  • Point to Point
Moreover, you are assured of value-addition through a bundle of managed services like 24x7x365 support
The speed can reach up to your expectation and depend on your desired VAS you can choose the package also

Service delivery of Exnet Broadband pvt Ltd is as follows:
  • Authorized Exnet Broadband pvt Ltd representative will explain and finalize tariff plan based on your need, and post which he will register the order (NO PAYMENT to make at this stage).
  • Post placing the order you will receive a call from Exnet Broadband pvt Ltd for verifying personal details: name, address, registered mobile number, email ID and tariff plan.
  • The authorized DirectNet Broadband representative will visit subscriber's premises by appointment to provide a service demo. You are required to pay "Subscription Amount" as mentioned in the plan details to the authorized Exnet Broadband pvt Ltd installation representative post successful service demo at the installation location.
  • Service installation will be done within 3 days from the date of realization of subscription amount. In case of cheque payment, service installation shall take 6-10 working days from cheque submission date.
  • Post successful installation, Exnet Broadband pvt Ltd representative will provide the Subscriber Registration Form (SRF), which needs to be filled with complete and correct information.

We offer a range of competitively priced Broadband plans from Startup to Turbo speed with tons of data allowance. DirectNet Broadband provides high-speed Internet services in several regions of Delhi.

We offer a variety of plans for homes and small offices. Choose one that suits your requirement and budget. Our plans are prepared after extensive customer feedback and surveys so as to truly reflect customer demand.

You can select from one of the packages from here (https://exnetbroadband.com/package.php)

Unlimited means there will be limitless internet data for uploading and downloading. There will be no capping of data in the unlimited data package. You can freely download your favorite music, movies, and games.

The service can be delivered within 3 days from the date of realization of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.

If your building is not ready for service with Exnet Broadband pvt Ltd, then we shall work with your building authorities to enable your building/premise with our service at the earliest.

Device configuration requirements:

PCs / Laptops must have minimum Intel P IV 2 GHz or higher processor and 1 GB RAM - Minimum 2 GB free hard disk space at the time of installation - Operating System: Win Vista, Win 7- Ethernet LAN Card / Port (10 / 100BaseT) with TCP / IP support.

Browser Options: IE, Mozilla Firefox, Opera or Google Chrome. Kindly ensure that your browser is updated to the latest version available.

Subscribers can use the service on Wi-Fi enabled devices such as smart phones, tablets, touch pads notebook, etc. These devices must support 802.1X, WPA2 Enterprise security features.

You are required to pay the "Subscription Amount" as mentioned in the plan details after successful installation & service demo at your installation location to the authorized Exnet Broadband pvt Ltd representative only.

Subscription amount payment can be made via 3 convenient ways: -

  • Cash Payment.
  • Cheque payment.
  • Online Payment.

Online payment portal will be live soon for you. (Coming soon in a few days)

The subscription amount payment should be made along with the duly filled Subscriber Registration Form (SRF)

The following documents need to be submitted along with the SRF.

  • Valid Proof of Identity (Identity proofs are valid like PAN Card, Aadaar Card, Voter ID proof, Driving license).
  • Valid Proof of Address (Electricity bill, Ration Card).
  • One Passport size color photograph.
  • Original documents should be produced for validation (Either one of the mention above).

You can change your password just by giving a call to the Exnet Broadband pvt Ltd Sales Support representative on +91 999 066 9907 / 011-2277 2013, the executive will assist you to set up your new password

We offer connection speeds starting from 512 Kbps up to unlimited as per your requirement both for residential and commercial purposes.

Exnet Broadband pvt Ltd Secured Wireless Broadband service offers array of plans under various category such as .

Residential package
₹ 800/Month ₹ 1,000/Month ₹ 1,200/Month ₹ 1,500/Month
5 Mbps 10 Mbps 15 Mbps 25 Mbps
Unlimited Usage Unlimited Usage Unlimited Usage Unlimited Usage
Commercial package
₹ 1,500/Month ₹ 2,000/Month Custom Package
10 Mbps 15 Mbps Request A Quote For Your Special Requirement
Unlimited Usage Unlimited Usage Unlimited Usage

You can recharge your Exnet Broadband pvt Ltd account by giving us a call on +91 999 066 9907 / 011-2277 2013. You can call us anytime; we are available 24X7 for you.

A You can change your tariff plan anytime as per the migration rules set by the Company. For changing the plan please contact at +91 999 066 9907

Exnet Broadband pvt Ltd is a self-owned and operated Internet Service Provider that delivers high-speed, reliable and exciting Internet services at very competitive prices to best suit the short/long term needs of People.

Exnet Broadband pvt Ltd is a highly rated company for its quality of service, technical support and speed. We take pride to be a respected Internet Service Provider (ISP) of Delhi.

Exnet Broadband pvt Ltd offers high speed Internet services to residential, corporate and SME customers in Delhi. For corporate and SME customers we offer dedicated leased line to allow them to upload & download huge amounts of data easily with high speed internet. We deliver self-owned installation services with all devices to make installation easy for our customers.

We promise to provide best internet services and superior customer experience.

At Exnet Broadband pvt Ltd We Promise To:
  • Deliver high speed Internet at a competitive price
  • Provide a high level of installation services to deliver best customer satisfaction.
  • Operate with honesty to achieve a superior customer experience via clear, simple and streamlined network
  • Offer Services by highly skilled and engaged people whose actions and attitudes are the basis of our enduring success
  • Ensure consistency, simplicity and scalability in our service delivery to maximize customer growth and retention opportunities.

We provide wired and wireless internet services for home and commercial purposes

A fast and reliable Wi-Fi can drive more customers through your door when you have the global reach.
  • 24-hour technical support
  • No hidden charges or fees
  • Reliable, fast and affordable high-speed home Internet service
  • Local professional service and support
  • Easy to choose the package that best suits your needs
We provide connections through:
  • Optical Fiber Cable
  • Leased Line
  • Broadband
  • Point to Point
Moreover, you are assured of value-addition through a bundle of managed services like 24x7x365 support
The speed can reach up to your expectation and depend on your desired VAS you can choose the package also

Service delivery of Exnet Broadband pvt Ltd is as follows:
  • Authorized Exnet Broadband pvt Ltd representative will explain and finalize tariff plan based on your need, and post which he will register the order (NO PAYMENT to make at this stage).
  • Post placing the order you will receive a call from Exnet Broadband pvt Ltd for verifying personal details: name, address, registered mobile number, email ID and tariff plan.
  • The authorized DirectNet Broadband representative will visit subscriber's premises by appointment to provide a service demo. You are required to pay "Subscription Amount" as mentioned in the plan details to the authorized Exnet Broadband pvt Ltd installation representative post successful service demo at the installation location.
  • Service installation will be done within 3 days from the date of realization of subscription amount. In case of cheque payment, service installation shall take 6-10 working days from cheque submission date.
  • Post successful installation, Exnet Broadband pvt Ltd representative will provide the Subscriber Registration Form (SRF), which needs to be filled with complete and correct information.

We offer a range of competitively priced Broadband plans from Startup to Turbo speed with tons of data allowance. DirectNet Broadband provides high-speed Internet services in several regions of Delhi.

We offer a variety of plans for homes and small offices. Choose one that suits your requirement and budget. Our plans are prepared after extensive customer feedback and surveys so as to truly reflect customer demand.

You can select from one of the packages from here (https://exnetbroadband.com/package.php)

Unlimited means there will be limitless internet data for uploading and downloading. There will be no capping of data in the unlimited data package. You can freely download your favorite music, movies, and games.

The service can be delivered within 3 days from the date of realization of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.

If your building is not ready for service with Exnet Broadband pvt Ltd, then we shall work with your building authorities to enable your building/premise with our service at the earliest.

Device configuration requirements:

PCs / Laptops must have minimum Intel P IV 2 GHz or higher processor and 1 GB RAM - Minimum 2 GB free hard disk space at the time of installation - Operating System: Win Vista, Win 7- Ethernet LAN Card / Port (10 / 100BaseT) with TCP / IP support.

Browser Options: IE, Mozilla Firefox, Opera or Google Chrome. Kindly ensure that your browser is updated to the latest version available.

Subscribers can use the service on Wi-Fi enabled devices such as smart phones, tablets, touch pads notebook, etc. These devices must support 802.1X, WPA2 Enterprise security features.

You are required to pay the "Subscription Amount" as mentioned in the plan details after successful installation & service demo at your installation location to the authorized Exnet Broadband pvt Ltd representative only.

Subscription amount payment can be made via 3 convenient ways: -

  • Cash Payment.
  • Cheque payment.
  • Online Payment.

Online payment portal will be live soon for you. (Coming soon in a few days)

The subscription amount payment should be made along with the duly filled Subscriber Registration Form (SRF)

The following documents need to be submitted along with the SRF.

  • Valid Proof of Identity (Identity proofs are valid like PAN Card, Aadaar Card, Voter ID proof, Driving license).
  • Valid Proof of Address (Electricity bill, Ration Card).
  • One Passport size color photograph.
  • Original documents should be produced for validation (Either one of the mention above).

You can change your password just by giving a call to the Exnet Broadband pvt Ltd Sales Support representative on +91 999 066 9907 / 011-2277 2013, the executive will assist you to set up your new password

We offer connection speeds starting from 512 Kbps up to unlimited as per your requirement both for residential and commercial purposes.

Exnet Broadband pvt Ltd Secured Wireless Broadband service offers array of plans under various category such as .

Residential package
₹ 800/Month ₹ 1,000/Month ₹ 1,200/Month ₹ 1,500/Month
5 Mbps 10 Mbps 15 Mbps 25 Mbps
Unlimited Usage Unlimited Usage Unlimited Usage Unlimited Usage
Commercial package
₹ 1,500/Month ₹ 2,000/Month Custom Package
10 Mbps 15 Mbps Request A Quote For Your Special Requirement
Unlimited Usage Unlimited Usage Unlimited Usage

You can recharge your Exnet Broadband pvt Ltd account by giving us a call on +91 999 066 9907 / 011-2277 2013. You can call us anytime; we are available 24X7 for you.

A You can change your tariff plan anytime as per the migration rules set by the Company. For changing the plan please contact at +91 999 066 9907